Alive Arrival Guarantee & Shipping Policies

By purchasing livestock or aquatics from Shrimply Fintastic, you agree to the terms below:

Livestock Information

Neocaridina shrimp will generally be shipped as unsexed adults.
Caridina shrimp will generally be shipped as unsexed juveniles (1/4” to 1/2”) when possible.
Please note that shrimp and guppies are living animals and natural variations in size, color, and appearance may occur even within the same type. We do not guarantee specific genetics or the traits of any offspring, as these are beyond our control. However, information on the colony and genetics can be provided upon request.
We reserve the right to make changes to sex/gender based on inventory availability unless explicitly stated or agreed upon before purchase.

Shipping Options

Our primary shipping days are Monday and Tuesday to help avoid weekend delays for live aquatics. We may also ship on Wednesday or Friday, depending on order volume, carrier schedules, and safe delivery conditions. We aim to ship orders during the next safe shipping window; orders placed later in the week may ship the following week. Shipping may be delayed by weather conditions, carrier constraints, or high order volume.

We use various shipping carriers to help minimize transit time and protect livestock during delivery. You will receive a shipping confirmation with tracking information once your order is prepared for shipment. Tracking updates may take time to appear after the carrier scans the package.

📦 Standard Shipping — $25 flat rate: Estimated 2–4 days in transit after shipment for eligible destinations.
🚀 Express Shipping — $50 flat rate: Estimated 1–2 days in transit after shipment (recommended for sensitive species).

Delivery Estimates & Carrier Delays

We do not guarantee delivery dates or delivery times. All transit times and delivery dates shown on our website, at checkout, in shipping confirmations, or in carrier tracking are estimates only. Standard shipping is estimated at 2–4 days in transit after shipment, and Express shipping is estimated at 1–2 days in transit after shipment. Transit estimates exclude order processing and any time your order is held before shipment. Express shipping does not guarantee next-business-day dispatch or delivery on a particular date.

Once a package is in the carrier’s possession, its transit and delivery schedule are outside our control. Shrimply Fintastic is not responsible for carrier delays, including delays caused by weather, service disruptions, routing or sorting issues, missed scans, holidays, or other carrier operational issues. A delayed delivery does not, by itself, qualify for a refund of shipping charges, including Express shipping charges, except where required by applicable law. We will do our best to assist with tracking inquiries and carrier follow-up.

Our Alive Arrival Guarantee applies to eligible livestock losses under the claim requirements below; it is not a guarantee of delivery speed. Please monitor tracking, retrieve your package promptly upon delivery, and report any eligible DOA claim within the required timeframe.

Rates above apply to the continental United States. Hawaii and Alaska are served via USPS Priority (Standard shipping only).

Water Parameters

Please research and ensure your tank meets the correct water parameters before purchasing. There are no refunds or exchanges for any reason beyond what is explicitly outlined in our Alive Arrival Guarantee. We are not responsible for losses due to improper tank conditions.

Neocaridina: 200 TDS, GH 7, KH 5, pH 6.6, 70°F
Caridina: 100 TDS, GH 4, KH 0, pH 6, 70°F

Complimentary Extras

To help offset potential livestock losses during transit, we generally include 3 complimentary extra shrimp per bag of 10 shrimp ordered, and 1 extra fish for every 10 fish ordered. These extra animals are provided at no charge, are intended to offset shipping losses, and are not included in our Alive Arrival Guarantee. Actual extras may vary based on species and packing configuration.

Alive on Arrival Guarantee

All livestock are guaranteed to be alive upon arrival. In the rare case of a DOA (Dead on Arrival), please follow these steps:

📸 Take a photo AND video of the DOA shrimp inside the unopened bag.
⏰ Submit the evidence within 1 hour of the timestamped delivery time.
📬 For approved DOA claims, we may offer a refund for the affected livestock or a replacement shipment, at Shrimply Fintastic's sole discretion. We may issue a refund instead of reshipping when temperatures or weather conditions make shipping unsafe, replacement livestock is out of stock, or other circumstances prevent a safe reshipment.

Shipping Costs: The buyer is responsible for shipping charges, including shipping costs associated with any replacement shipment. Shipping charges are non-refundable, including when a refund for DOA livestock is issued, except where required by applicable law. We are not responsible for lost packages or carrier delays as described above, but we will do our best to assist you.

Final Note:
Because these are live animals, we do not accept returns or offer refunds beyond what is explicitly outlined in our Alive Arrival Guarantee.