Alive Arrival Guarantee & Shipping Policies

All shrimp will come as unsexed juveniles unless otherwise explicitly stated or agreed upon.

 

Shipping Options:

• Shipping is $25 flat rate via USPS Priority (generally 2-3 Days) for any amount of shrimp. 

• Overnight shipping is $50.

• There is no minimum amount required to ship. Your shrimp's health and safety is our most important priority. If your local temperature exceeds 85F we will delay shipping until the weather is more amicable. Please contact directly if you require alternative shipping options.

 

Water Parameters:

Please do your own research and ensure you have the ideal tank parameters for your purchased shrimp. There are no refunds or exchanges for any reason besides those explicitly outlined in our alive arrival guarantee. Feel free to reach out if you need suggestions or recommendations on how to set up your tank!

• Neocaridina: 200 TDS, GH 7, KH 5, PH 6.6, 70F

• Caridina: 100 TDS, GH 4, KH 0, PH 6, 70F

• Sulawesi: 125 TDS, GH 6, KH 4, PH 8, 78F

 

Alive on Arrival Guarantee:

All livestock are guaranteed to be alive upon arrival. Simply take a picture AND video of any dead livestock in the UNOPENED bag within 1 hour of timestamped delivery time for a refund or reshipment. Reports beyond 1 hour will not be eligible. Shipping costs are not refundable for any reason and reshipping costs are paid by the buyer.